Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Plano come from postal codes 75025, 75075, 75086, 75023 and 75024.
Frontier Communications Corporation is a telecommunications company in the US and the fourth largest provider of digital subscriber line. In addition to local and long-distance telephone service, Frontier offers broadband Internet, digital television, and technical support to residential and business customers.
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What isn't working?
Please let us know what issue you are experiencing with Frontier:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Frontier?
2.26 out of 5 14,192 ratings
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Problems in the last 24 hours in Plano, Texas
The chart below shows the number of Frontier reports we have received in the last 24 hours from users in Plano and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Frontier
Frontier is having issues since 06:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Frontier users through our website.
Internet (70%)
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Phone (10%)
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Wi-fi (8%)
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TV (5%)
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Total Blackout (4%)
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E-mail (3%)
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Live Outage Map Near Plano, Collin County, Texas
The most recent Frontier outage reports came from the following cities:Dallas, Plano, Wylie, Carrollton, Rowlett, Garland, Allen and Richardson.
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| City | Problem Type | Report Time |
|---|---|---|
 Dallas | Internet | |
| Dallas | Internet | |
| Dallas | Internet | |
| Dallas | Internet | |
| Dallas | Internet | |
| Dallas | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Frontier Issues Reports Near Plano, Texas
Latest outage, problems and issue reports in Plano and nearby locations:
- Robin McCasland, SCMP, FRSA (@robinrox) reported fromDallas, Texas
@AskFrontier Apparently your social media support can’t help with the issue. Good night. @MitchFromTexas
- Brian Moses (@briancmoses) reported fromAddison, Texas
@FiosFrontier @FrontierCorp To their credit, @FiosFrontier admitted this was a mistake, but lamely said three best they could do was credit our account for the 💰 they never should have charged us.
- 🌺🌷🌸Taylor Rossberg Ⓥ 🌸🌷🌺 (@craftysappho) reported fromPlano, Texas
@FrontierCorp is the only company that still comes up to our door despite the no soliciting sign. Y’all are the worst. #imsotriedofyallhonestly
- C. Shidlofsky, O.D. (@CShidlofskyOD) reported fromPlano, Texas
@Frontiercorp Frontier customer services is atrocious. We ported a phone number for HIPPA Compliant Faxing and in their infinite wisdom shut down our internet and other phone lines in our office..now its taken 3 days since I called them and still no restoration of service.
- Shamsullah Baiani (@ironsheik84) reported fromWylie, Texas
@FrontierCorp @AskFrontier My service has been down since yesterday and your phone hold times have been ridiculous and your app chat is beyond broken. I’m not a happy customer
- Stephen Gendreau (@GendreauS) reported fromSachse, Texas
@AskFrontier why the spotty internet access. Been having issues the last couple a days with completely outage at times and snails move faster. #whatgives
- Mike Green (@Green_Recruiter) reported fromPlano, Texas
@AskFrontier internet & cable down again.....started happening on and off yesterday and has been spotty all week #nightmare please help
- Robin McCasland, SCMP, FRSA (@robinrox) reported fromDallas, Texas
@MitchFromTexas @AskFrontier @GetSpectrum Not worth “asking Frontier” because they can’t keep their answers straight. They don’t know what they can/not do. Think they’d want to fix their mistake. But they only care about profits. Not people. 🤬 After more than 2 decades w/Frontier & its predecessor, we’ll switch. Soon.
- Justin Dittrich (@JustDittrich) reported fromSachse, Texas
@FrontierCorp If you don’t bring back the MLB network I will be looking for another cable provider!!!!
- Helen Previdi (@HelenPrevidi) reported fromDallas, Texas
@FrontierCorp sucks! Just raised my rate by over $50 no explanation, no added benefits, features or functionality. Horrible customer experience. #sucks
- BADFISH69 (@BadFish2469) reported fromDallas, Texas
@AskFrontier so I have no internet here at the house, I have rebooted the ONT and router. I think you have an outage. It’s not my equipment. I am an IT Admin and it’s in your end but I’m sure you will deny the outage.
- Moose (@Moose2pointzero) reported fromPlano, Texas
@AskFrontier I just got off the phone with y’all. Tv signal doesn’t seem to work. Rebooted the box several times and still nada. Sadly your techs can’t come out here when I happen to be here.
- Jon Hubach (@sirbach) reported fromGarland, Texas
@AskFrontier is there an outage in Richardson TX? I work from home and my internet seems to have suddenly stopped.
- CustomerServiceSnob (@KarenJe98332257) reported fromPlano, Texas
@FrontierCorp WORST service. They don’t fix what you have. They just want to sell you more. #FAIL
- Jon Hubach (@sirbach) reported fromGarland, Texas
@FrontierCorp is there an outage in Dallas? Can’t seem to get online and resetting isn’t working.
- Doug Dobies (@deeetooo) reported fromCamey, Texas
I’ve been a @verizonfios customer since 2014, when they sold the product to @FrontierCorp everything got worse. I’ve been without Internet for more than a week, this AFTER they sent Tech to investigate. No more, cancelled today, switched to Spectrum .@frontier_sucks
- Tara (@tlater33) reported fromPlano, Texas
@FrontierCorp watch out consumers because this company will bill you even when they can verify you didn’t use the service. All bc I forgot to contact them when stuck in a country lockdown abroad during a pandemic. So disappointing.
- J Walker (@MadameJWalker) reported fromHebron, Texas
I swear @FrontierCorp is the WORST internet/cable provider I have ever dealt with. I’ll go without before I ever do business with them again!!!
- Stephen Gendreau (@GendreauS) reported fromSachse, Texas
@AskFrontier It’s been spotty for the past couple of days (in Dallas area). It will be up for a couple minutes then down. I’m going to call because this is ridiculous.
- Ed Abraham (@edabraham) reported fromPlano, Texas
.@FrontierCorp you just earned a new customer #Frontiercommuncation
Frontier Issues Reports
Latest outage, problems and issue reports in social media:
- Erik Lundh (@ceriklundh) reported
@allie02585718 @AskFrontier I am having the same issue in Woodbridge, CT.
- allie (@allie02585718) reported
@DakkJaniels @ceriklundh @AskFrontier Don’t worry DMing won’t help. They have done nothing, not even comp the outage on the bill.
- DakkJaniels (@DakkJaniels) reported
@ceriklundh @allie02585718 @AskFrontier I’m having the same problem - chat said no ETA for fix - what’s going on?
- Sherri Mack ❤️🏳️⚧️ (@BasicLibrarian) reported
@AskFrontier My elderly parents in rural Indiana have been without your phone service since May. We have reported the outage several times & now we're switching carriers. Your reps are not releasing their # so they can have service again. How do we get this to happen?
- Mark Byler (@Markbyler) reported
@AskFrontier @FrontierCorp Internet only Down in Fort Wayne, Indiana Any updates?
- elvatoloco (@cuestioneer) reported
@FrontierCorp 5 day wait for a tech when your elderly person next door has no internet or telephone service is not acceptable by any means. That’s two households that need to be compensated for a five day outage.
- knowledgemedia (@knowledgemedia) reported
@FrontierCorp I'm paying someone twice to do their job?Great way to make sure you never get people as customers again by being a cheapskate, nickel and dime your customer company
- Operator Zoid (@OperatorZoid) reported
@AskFrontier How does it feel to be the last network to give money to OAN? Do you feel any moral obligation to stop supporting the relentless lies being told to your customers? Do you fear any legal action for not stopping soon enough? Are "everything bagels" false-advertising?
- Chris Threadgill (@MrExavier666) reported
@FrontierCorp Imagine being an internet service provider that can't provide service because their suits always down. My internet been off more this month than it's been on. It went out yesterday again and came back on today only to go out again a couple hours later. Wtf?
- Abrahame Desta (@moneychaser2014) reported
@AskFrontier fix my internet my service has been down 3 days now.
