Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Moreno Valley come from postal codes 92553, 92555 and 92557.
Frontier Communications Corporation is a telecommunications company in the US and the fourth largest provider of digital subscriber line. In addition to local and long-distance telephone service, Frontier offers broadband Internet, digital television, and technical support to residential and business customers.
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What isn't working?
Please let us know what issue you are experiencing with Frontier:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Frontier?
2.26 out of 5 14,203 ratings
Thank you!
Problems in the last 24 hours in Moreno Valley, California
The chart below shows the number of Frontier reports we have received in the last 24 hours from users in Moreno Valley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Frontier
Frontier is having issues since 06:00 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Frontier users through our website.
Internet (70%)
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Phone (10%)
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Wi-fi (8%)
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TV (5%)
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Total Blackout (4%)
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E-mail (3%)
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Live Outage Map Near Moreno Valley, Riverside County, California
The most recent Frontier outage reports came from the following cities:Rialto, Moreno Valley, Fontana, Riverside, Redlands, San Bernardino, Bloomington, Perris, Colton and Highland.
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| City | Problem Type | Report Time |
|---|---|---|
 Rialto | Internet | |
| Moreno Valley | Internet | |
| Fontana | Wi-fi | |
| Riverside | Internet | |
| Rialto | Internet | |
| Riverside | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Frontier Issues Reports Near Moreno Valley, California
Latest outage, problems and issue reports in Moreno Valley and nearby locations:
- jamie (@jme9t5) reported fromMoreno Valley, California
@nymelb86 @FrontierCorp I have NOTHING to do today since I can't work from home (no WiFi). My house has power and everything is fine... Just no WiFi because @FrontierCorp never showed up to install it.
- Rachelle Kepler (@shesshell) reported fromFontana, California
@FrontierCorp @la_critza @FrontierCorp lies to customers, beware! We were told our bill would not change when we tried to quit service. 1 mo later it is $80 more! We were told they do not honor their own misquotes. Imagine how this feels when you are an unpaid government employee being lied to again!
- jamie (@jme9t5) reported fromMoreno Valley, California
@AskFrontier Yeah, I will talk reparations with Yolanda on Monday. Your customer service reps (real and Twitter bots) have been extremely unhelpful. Yolanda is what's keeping your company together.
- Leo Zepeda (@lzepeda14) reported fromMoreno Valley, California
@FrontierCorp worst customer service in the world.
- jamie (@jme9t5) reported fromMoreno Valley, California
SO NOW my technician from @FrontierCorp calls and says that he's running behind and wants me to reschedule. I said no since this appointment was supposed to be for Wednesday. The nerve of these people 😅. If he doesn't make it today I'll just cancel and go back to @GetSpectrum
- jamie (@jme9t5) reported fromMoreno Valley, California
Meanwhile, I'm burning through data by complaining on Twitter about their customer service and emailing their "account manager" that only communicates via email. And @FrontierCorp isn't giving any reimbursem*nt for my lost time of work or my wasted data.
- jamie (@jme9t5) reported fromMoreno Valley, California
@FrontierCorp I provided the information needed (order # and DOB). Your account manager has taken over an hour to do anything. Would be so much easier if they would just call me. My email signal is probably weak. Since I have no WiFi...
- jamie (@jme9t5) reported fromMoreno Valley, California
@FrontierCorp You clearly do not if your response is "wait 48 hours" 🤣I haven't even started my service yet and I am already regretting this. I wish I still had @GetSpectrum 😭
- jamie (@jme9t5) reported fromMoreno Valley, California
@FrontierCorp Banks and other institutions also ask for the last 4 of your SSN to log into accounts. So you should clearly understand hesitation to give out the last 4 digits of my SSN via EMAILYou would know that if you didn't have incompetent people creating your customer service policies
- jamie (@jme9t5) reported fromMoreno Valley, California
@FrontierCorp Of course. It would be WAY more effective to have phone calls for customer service. As you can see, your current practice is flawed. I've already requested, but yes please do!
- Leo Zepeda (@lzepeda14) reported fromMoreno Valley, California
@FrontierCorp even if your a customer they always find a way to screw you
- jamie (@jme9t5) reported fromMoreno Valley, California
@FrontierCorp Ok cool. So you just give up and send the classic "have a great day!" message. The bot didn't know what else to do so it just aborted to the "have a great day!" message.See class, this is why you don't do service with @FrontierCorp
- jamie (@jme9t5) reported fromMoreno Valley, California
@SherryW73377356 @FrontierCorp Yolanda is the same person I spoke to today. She was actually helpful and admitted that @FrontierCorp made a mistake. I will still be without service until Saturday, but she was at least decent enough to admit fault. I haven't even started my service yet and I already hate it.
- Leo Zepeda (@lzepeda14) reported fromMoreno Valley, California
@FrontierCorp if you are a customer of frontier make sure you keep all letters, receipts, and or packaging slips for up to a year for they will deny deny everything
- jamie (@jme9t5) reported fromMoreno Valley, California
@FrontierCorp See, the customer service is so poor that I can't even distinguish it from a bot 😂
- Jonathan Yost (@Dr_Emperor) reported fromRedlands, California
In other sh*tty sales news, @AskFrontier “account managers” came as I was getting ready to head to the 🏥 for our last birthing class. I told him it was a bad time & he asked if I had Spectrum. Again I said it was a bad time & he asked if I was happy w them. 1/2
- jamie (@jme9t5) reported fromMoreno Valley, California
@FrontierCorp And I'm a BRAND NEW customer that doesn't have their service yet 😅So I'm basing my entire opinion about @FrontierCorp on your customer service. From what I've experienced during the 4 hours on the phone and 1 hour messaging your bots yesterday, my opinion isn't good.
- jamie (@jme9t5) reported fromMoreno Valley, California
@AskFrontier I work from home. It's not just stress, it's lost work, missed deadlines, and no pay for 3 days. Brand new customer and I'm already considering running back to @GetSpectrum
- jamie (@jme9t5) reported fromMoreno Valley, California
Update: after 4 hours on the phone and 1 hour spent messaging us @FrontierCorp didn't do anything 😂When I asked for compensation for their mistake, they hung up. Excellent customer service 😂.
- jamie (@jme9t5) reported fromMoreno Valley, California
@FrontierCorp Pro tip: It's not safe to ask for SSN via email. As I've said, the information I gave the "account manager" will be fine. I HIGHLY doubt this issue will be solved in a timely matter. The customer service I've received from @FrontierCorp so far has been absolutely unacceptable.
Frontier Issues Reports
Latest outage, problems and issue reports in social media:
- Llama Mountain Studio Arts 🦙🏔 / 🖕🏻🐂 (@llama_mountain) reported
@FrontierCorpCan you please explain why I should pay my latest bill when our internet is OFF as often as it's on?On 5 secs, then off 5 secs doesn't work for me.It would be cheaper to upgrade my @ATT cell account, since I need to use my phone hotspot so often. Like now. 🤨
- Rui Coelho (@RuiFWCoelho) reported
@FrontierCorp What good is your fiber innovation lab if it has been over a month since you promised a hook up? Your customer service is abysmal. Your chat bot has the IQ of a dead tomato. If I can get to human being, all they say is it’s in process or we need more information.
- Randy Brown (@RandyCBrown2022) reported
@FrontierCorp I will never do business with frontier. My experience with their customer service is unbelievably bad.
- Leticia (@TishaMoon) reported
@alexisamore @FrontierCorp Same. I’ve had the same internet for 14 years since it was Verizon. Paying $70 for 50 mbps. They refuse to give me a faster speed or better price because I’m an existing customer. No appreciation for loyalty.
- Mazy Ostovany (@mazyostovany) reported
@FrontierCorp I waited the three weeks. I stayed home all day to receive the technician but was told the service was complete when nobody even showed up. After calling frontier i was quoted a technician two weeks later and was told a supervisor would call me to facilitate, but never got a call
- Rita (@RitaShrm) reported
@FrontierCorp 9 hrs no wifi. Customer service is closed. Even the chat bot
- Straw (@Straw85494923) reported
@AskFrontier @bbrooks34 @AskFrontier do you have an update on this? I’m having the same problem.
- Mazy Ostovany (@mazyostovany) reported
@FrontierCorp What is the point of offering your services when your maintenance service is so ridiculous? At some point cutting corners to save you $ will cost you. It is with this customer.
- Aaron T. Maguregui, Esq., CISSP (@CISSP_Esq) reported
@AskFrontier 33629 down?
- DrMatt30 (@DrMatt30) reported
@FrontierCorp So, @FrontierCorp, it seems you purposefully block your customer service personnel from being able to match advertised prices for existing customers.
