Why is my Frontier service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Frontier Communications Corporation is a telecommunications company in the US and the fourth largest provider of digital subscriber line. In addition to local and long-distance telephone service, Frontier offers broadband Internet, digital television, and technical support to residential and business customers.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Frontier:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Frontier?
2.26 out of 5 14,081 ratings
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Problems in the last 24 hours
The graph below depicts the number of Frontier reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 18: Problems at Frontier
Frontier is having issues since 05:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Frontier compensate me for the outage?
The recent Frontier outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Frontier if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Frontier has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Frontier users through our website.
Internet (70%)
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Phone (10%)
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Wi-fi (8%)
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TV (5%)
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Total Blackout (4%)
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E-mail (3%)
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Live Outage Map
The most recent Frontier outage reports came from the following cities:Robinson, Richmond, Brandon, Cape Coral, Madison, Jurupa Valley, Euless, Houston, Bridgeport, Washington, D.C., Portland, Huntsville, Mount Dora, Detroit and Scottsburg.
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| City | Problem Type | Report Time |
|---|---|---|
 Valrico | Phone | |
| Tampa | Wi-fi | |
| Lakeville | Phone | |
| Atlanta | Internet | |
| Robinson | Internet | |
| Richmond | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Frontier Issues Reports
Latest outage, problems and issue reports in social media:
- knowledgemedia (@knowledgemedia) reported
Hey @AskFrontier if I already have one gig service at my house, what do I need to do to upgrade to the 2gig service?
- Brian Stocking (@BrianStocking) reported
@AskFrontier They have had 50+ hours. There has been no blizzard or a major ice storm or a nasty cold snap of subzero weather and wind chills. None of these understandable weather issues. We have been kept in dark with vague assurances of understanding.#Stockpile
- Darth__Yoshi (@Darth__Yoshi) reported
@AskFrontier internet service is out, tried router restart and factory reset and still no internet access. How do I get me internet back? My zip code is 92545 Hemet Ca.
- The Magic Chupacabra is having a confusing time (@MagicChupacabra) reported
@FrontierCorp I think the best thing about this boilerplate tweet is I said nothing about problems with the service.I'm in a former Verizon FiOS territory meaning the **** was built right the first time and fiber is easy and cheap to maintain.
- Ryaxtyn (@ryaxtyn) reported
Hey-yo! @FrontierCorp @AskFrontier how can anyone be expected to WFH with your internet?!? Daily service outages, hard lined connection speeds resembling 90’s dialup, 5-10 drops a day. Maybe y’all should focus on the current infrastructure rather than be advertising 2gb fiber!
- Garth Simpson (@GTSimpson69) reported
@FrontierCorp Ok.. here we go agian.. try doing just a party chat keep getting booted out.. then ibtryed doing xbox live online and got bootes out of thier srver.. and frontier still has not fix or rfunded this inreliabke service knowing its crap
- ashleycox528 (@ashleycox528) reported
@AskFrontier guys…. Going on 14 hours of an outage and you still don’t know why? You should know the root cause at this point. I get things can take time to fix, but to say you don’t know? And no estimate of restoration?
- The Magic Chupacabra is having a confusing time (@MagicChupacabra) reported
@FrontierCorp: We can have someone call you back.Me: I never answer the phone. My own mother gets sent to voice mail.
- Ryan (@Ryan95436114) reported
@FrontierCorp once again dealing with awful service and awful customer service from frontier. #ripoff #awfulservice #shouldbeillegal
- gene_stanley (@genestanley7986) reported
@FrontierCorp I just spent 20 minutes on chat waiting to be transferred for it to log me out of my account and make me login again and my chat be completely gone then had it tell me its busy so I can't chat
- charles hernandez (@seaweed06) reported
@AskFrontier So once more the video on a lot of channels are out. This seems like an ongoing thing. Which means I’m going to guess that you guys don’t show any outage and see no problems in our area once again.
- ashleycox528 (@ashleycox528) reported
@AskFrontier when will service be restored?
- Tony Avella (@tavella) reported
@FrontierCorp Unless you’re an existing customer of 15 years who’s already paying $30/mo more for 1Gig service than new customers. Can only imagine what price I’d be offered for 2Gig service…
- Darth Raider (@DarthRaider77) reported
@FrontierCorp @genestanley7986 You DON'T need us to private message you. You're a public utilty. Why is FIBER internet down in greater Chino, CA & when will it be restored to normal, uninterrupted service? This issue is all over the internet and social media. Simple question. No spin answer needed Frontier
- titania49 🏳️🌈🇺🇸🇨🇱🇺🇦🏳️⚧️ (@titaniaskidmore) reported
@FrontierCorp hey, my Internet is out and I cannot connect to your website. Help me.
- Roxie Hart (@chocolatethai33) reported
@FrontierCorp why is it that I live in ct and my internet has been down for 3 days but y’all saying there’s no technicians!?!? How sway!?
- XCITER (@XCIT3R) reported
@FrontierCorp @YouTubeTV I just got service today and never got the youtube offer. How can I get it?
- Horchata flavored 🐱 (@DopeitsDrea) reported
@AskFrontier can you check if there is an outage in my area?? I can’t seem to connect to the internet.
- gene_stanley (@genestanley7986) reported
@FrontierCorp The internet is up for about a minute then down for about 5 minutes and keeps repeating I've reset the router and the outside box both now and when I login to my account its says it can't retrieve most of the info. I just paid the bill about 3 weeks ago as well
- ❤️MsZeroFks❤️ (@danathatgirl) reported
@FrontierCorp Why y’all billing me for services you never provided? I cancelled service in October and still dealing with your billing error now it’s negatively affecting my credit.
- Abhishek (@abhi_warrior09) reported
@FrontierCorp Horrible technical support, internet is not working and latest available appointment is for Monday, 02/28, seriously!! When people are working from home then 3 days SLA to fixed technical issue is not expected. Disappointed with the support
- Ryan (@ryenovero) reported
Internet service is flip flopping between on and off @AskFrontier and it’s not my modem
- Skippy (@SkippyIsNuts) reported
@FrontierCorp You can't even adhere to the "premium", "highest level" 12 Mb service I pay for now.You've been trying to fix the "network outage" for 4 days.I've been a customer for decades and if there's no reasonable response, I will be taking my $268/mo elsewhere.
- ₮ⱤɆ₦₮Ø₦ ₮Ø₦ɆɎ JⱤ (@Starboss10YT) reported
@AskFrontier Did my address get removed off from being a serviceable address? I hate to be that guy but even though my address is still working perfectly, these speeds are just getting worse and worse as time progresses. I can't do anything with 12mbps down. With no other choices
- Shanaynay (@sbland116) reported
@AskFrontier 2nd day in a row internet stops working 10 min wait time turning into 20 mins waiting to even see if there's an outage for the 2nd time I just want some answers
- lil Purr (@KattsMeeow) reported
@erikudda @FrontierCorp See this **** will not fly!
- Alex Mason (@triggeredmuch28) reported
@FrontierCorp "Nothing can stop you" It would be down more then your current dogwater internet service here in wv.
- Garrett Rider (@OniNeoxes) reported
@FrontierCorp @AskFrontier I just got off live chat with one of your guy's support and I never got the Customer Survey. Is there a link for that or is it emailed?
- stefan (@nocwurst) reported
@AskFrontier my internet is out, I have rebooted router and disconnected and connected. But website says no outage in my area “south Venice florida” 34293
- ashleycox528 (@ashleycox528) reported
@FrontierCorp more internet outages?! If something is going on with you all, communication on the root cause would help. We are all reasonable humans, so just be honest about what’s going on….
