Frontier Internet Review 2023 | Is it Good Enough? (2024)

With an abundance of providers vying for your attention, it’s easy to get lost in the sea of advertisem*nts and enticing offers. That’s why we’ve taken it upon ourselves to thoroughly assess Frontier Internet.

Our team of passionate tech enthusiasts has spent countless hours rigorously testing Frontier Internet’s services and scrutinizing every aspect of their offerings. From the speed and reliability of their connections to their customer service and pricing transparency, we leave no stone unturned.

In this Frontier Internet Review, we’ll seeks to provide you with valuable insights, tips, and real-life user experiences that will enable you to assess Frontier compatibility with your unique requirements.

Frontier Internet Review – At a Glance

Frontier Internet, a significant player in the U.S. internet service provider landscape, offers a range of services across more than 25 states. Their offerings include both Digital Subscriber Line (DSL) and fiber optic internet, with the latter being available in selected cities. The company expanded its reach significantly after acquiring territories from Verizon in 2016.

Their plans are diverse and cater to a wide range of needs. Starting from as low as $49.99 per month, these plans are free from data caps and extra charges. Some plans even offer the flexibility of no contractual obligations. However, the availability of these plans is contingent on the customer’s location.

Despite its extensive coverage and competitive pricing, Frontier has its share of drawbacks. The company’s DSL service has been criticized for slow speeds, and its customer service has a less-than-stellar reputation. The Better Business Bureau rates Frontier with a low 1.05 out of 5 stars, based on over 5,000 complaints in the past three years.

On the brighter side, Frontier’s fiber optic service is highly commendable. It provides high-speed internet, with various plans allowing customers to choose the speed that fits their budget. This service is particularly beneficial for heavy internet users such as gamers, streamers, and those working or studying from home.

Pros

• Broad Coverage
• Diverse Plans
• Unlimited Data
• High-Speed Fiber

Cons

• Slow DSL
• Poor Service
• Limited Availability

Plans & Pricing

Frontier Internet plans cater to different needs and budgets. The pricing starts as low as $49.99 per month, making it an affordable option for many households. The plans are diverse, ranging from basic DSL to high-speed fiber optic services.

The availability of these plans, however, is dependent on the customer’s location. This wide range of options makes Frontier Internet suitable for a variety of users.

For instance, their lower-priced plans could be a good fit for individuals or small families with basic internet needs, while their high-speed fiber optic plans would be ideal for heavy internet users like gamers, streamers, or households with multiple devices.

Speed

Speed is a crucial factor when choosing an internet service provider, and Frontier offers varying speeds depending on the type of service. Their DSL service, while widely available, has been criticized for its slow speeds. On the other hand, their fiber optic service offers high-speed internet service, providing a much faster and more reliable connection.

The fiber optic service offers speeds ranging from 50 Mbps to 5 Gbps, depending on the plan. This makes it a great choice for users who require high-speed internet for activities like gaming, streaming, or working from home.

Data Cap

One of the significant advantage is the absence of data caps on all their plans. This means that users can enjoy unlimited internet usage without worrying about exceeding a certain limit and incurring additional charges.

This is particularly beneficial for heavy internet users who engage in data-intensive activities like streaming high-definition videos, online gaming, or large data downloads and uploads. The absence of data caps ensures that users can carry out these activities without any interruptions or reductions in speed due to data limits.

Additional Charges

Frontier’s pricing structure is straightforward with no hidden fees. However, it’s important for customers to understand that while the monthly plan prices are clear, there may be additional charges that could affect the total cost.

These can include installation fees, equipment fees, and termination fees. It’s always recommended to inquire about any potential additional charges before signing up for a service.

Installation Fee

Frontier Internet may charge an installation fee for setting up the service at your home. The cost can vary depending on the type of service (DSL or fiber optic) and whether professional installation is required. In some cases, they offer self-installation kits that allow customers to set up the service themselves, potentially saving on installation costs.

It’s advisable to confirm the installation process and any associated fees when choosing a plan.

Equipment Fee

Frontier Internet’s plans often include the necessary equipment, such as a router, as part of the package. However, there may be an equipment fee for this.

In the past, they used to charge a $10 monthly fee for router rentals, but this fee is no longer active. It’s important to check whether the plan you’re considering includes the equipment and if there’s an associated fee. Some customers may choose to use their own compatible equipment to avoid this fee.

Termination Fee

If you’re on a contract with Frontier and decide to terminate the service before the contract ends, you may be subject to a termination fee. The amount can vary depending on the terms of the contract and how early you choose to terminate it.

However, some of Frontier Internet’s plans do not require contracts, offering customers the flexibility to cancel the service at any time without incurring a termination fee. Always check the terms of the contract regarding termination before signing up for a service.

Contract

One remarkable aspect that sets Frontier apart from many other internet service providers is their customer-friendly policy regarding contracts – they simply don’t require them. In an industry where lengthy contracts can often feel like shackles binding customers to a service they may not be fully satisfied with, Frontier breaks free from this norm to provide a refreshing sense of freedom and flexibility.

Unlike traditional providers that may lock you into multi-year contracts, Frontier allows its customers to enjoy their services without the burden of a long-term commitment. This commitment-free approach empowers users to have greater control over their internet service, with the liberty to make changes or explore other options if the need arises.

Frontier’s contract-free approach not only speaks to their confidence in the quality of their services but also demonstrates their commitment to customer satisfaction. By giving customers the freedom to come and go as they please, Frontier fosters a sense of trust and transparency that resonates with users.

Perks

Frontier Internet is known for offering a variety of perks with their services, particularly with their fiber optic plans. Customers who opt for a contract with these plans often receive bonuses such as gift cards or Apple TVs. These perks can add significant value to the service and make it more appealing to potential customers.

In addition to these bonuses, Frontier also offers discounts for customers who choose autopay and paperless billing. This not only simplifies the payment process but also results in savings on the monthly subscription fee. Furthermore, the company often includes a modem for free with their plans, providing additional savings for customers. These perks make Frontier an attractive option for those looking for value-added services.

Bundle Deals

Frontier Internet offers the option to bundle their internet service with other services such as TV and phone. These bundle deals can provide a comprehensive home service solution, making it easier for customers to manage their services under one provider. Furthermore, these bundles often come at a discounted price compared to purchasing each service separately, resulting in significant savings.

The availability of these bundle deals may depend on the customer’s location and the type of internet service they choose. For instance, customers in areas where Frontier’s fiber optic service is available may have different bundle options compared to those in areas with only DSL service.

Therefore, it’s always a good idea to inquire about available bundle deals when considering a plan with Frontier Internet. These bundle deals can provide significant value and convenience, making Frontier Internet a compelling choice for many customers.

Frontier Internet Availability

Frontier, as one of the largest internet service providers in the United States, has a wide coverage area that spans over 25 states. This broad coverage makes it a viable option for many customers across the country, from densely populated urban areas to more remote rural locations.

The states where Frontier Internet services are available include Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Massachusetts, Minnesota, Mississippi, Nebraska, Nevada, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia, and Wisconsin. This extensive coverage is a testament to Frontier’s commitment to providing internet services to as many customers as possible.

However, it’s important to note that the type of service available can vary depending on the location. While Frontier offers DSL internet in all the states mentioned, their high-speed fiber optic service is only available in select cities within these states. The exact cities where fiber optic service is available are not specified, and customers are required to input their address on Frontier’s website to see what services are available in their area.

Frontier Internet is particularly popular and possibly more widely available in states like Connecticut, Virginia, and Illinois. This could indicate a higher concentration of their fiber optic service in these states, although this would need to be confirmed by checking specific location availability.

In addition to its urban and suburban coverage, Frontier Internet also reaches many rural areas where options for internet service can be limited. This makes it a valuable choice for customers in these locations, who may otherwise have very few options for internet service. Despite the limitations of its DSL service, such as slower speeds compared to fiber optic, it can still be a better choice than other options like satellite internet for these rural customers.

Frontier Internet Customer Service Review

Frontier Internet’s customer service has been a point of contention for many customers. The company’s customer service has received a low rating from the Better Business Bureau, with a score of 1.05 out of 5 stars. This rating is based on over 5,000 complaints in the past three years, indicating a significant level of dissatisfaction among customers.

Customers have reported a variety of issues, including service disruptions and poor interactions with customer service representatives. Some customers have also reported difficulties in resolving issues, with complaints about long wait times, unresponsive service, and unresolved problems.

Since the company took over territories from Verizon in 2016, many customers in Texas, Florida, and California have experienced service disruptions and poor customer service interactions. This transition period seems to have negatively impacted the company’s reputation for customer service.

However, it’s important to note that customer service experiences can vary, and some customers may have had positive interactions with Frontier’s customer service. The company has been working to improve its customer service and resolve its issues, but it’s clear that there is still room for improvement.

Frontier Internet vs. Competitors

When comparing Frontier with its competitors, several factors come into play, including coverage, speed, pricing, and customer service.

Coverage: Frontier Internet has a wide coverage area, providing services in over 25 states. This makes it a viable option for many customers across the country. However, some competitors, like Comcast Xfinity and AT&T, offer services in more areas across the country.

Speed: They offers both DSL and fiber optic services. While their DSL speeds are slower compared to many competitors, their fiber optic service offers high-speed internet that can compete with many top providers. Companies like Comcast Xfinity and Verizon Fios also offer high-speed internet, often with higher maximum speeds.

Pricing: They offers a variety of plans with prices starting as low as $19.99 per month. This makes it an affordable option for many households. However, the cost can vary depending on the type of service and location. Competitors like Comcast Xfinity and AT&T also offer a range of plans at varying price points, often with promotional prices for new customers.

Customer Service: This is an area where Frontier Internet has room for improvement. The company’s customer service has received a low rating from the Better Business Bureau. Many competitors also struggle with customer service, but some, like AT&T, often receive higher ratings in this area.

Data Caps: One advantage of Frontier Internet is the absence of data caps on all their plans, offering unlimited internet usage. While some competitors also offer unlimited data, others, like Comcast Xfinity, have data limits on some of their plans.

Is Frontier Internet Good?

In conclusion, based on this comprehensive Frontier Internet Review, it’s clear that whether Frontier Internet is a good choice depends largely on individual needs and circ*mstances. The company offers a wide range of plans, from affordable DSL services to high-speed fiber optic internet, making it a versatile provider that can cater to various internet needs.

Frontier’s coverage spans over 25 states, making it accessible to many customers across the country. Furthermore, the absence of data caps on all their plans is a significant advantage, offering unlimited internet usage to all customers.

However, the company’s customer service has received low ratings, indicating a level of dissatisfaction among customers. Additionally, while their fiber optic service offers high speeds, their DSL service is known for slower speeds.

In terms of pricing, Frontier Internet offers competitive rates, with plans starting as low as $19.99 per month. However, potential customers should be aware of additional charges such as installation and equipment fees.

In summary, this Frontier Internet Review suggests that while Frontier has its strengths, it also has areas for improvement. It could be a good choice for customers in its coverage area who need affordable, uncapped internet and have access to its fiber optic service. However, potential customers should also consider factors such as customer service and the type of internet service (DSL vs. fiber optic) available in their location when making their decision.

Frequently Asked Questions